1. Definitions

For the purposes of this policy: "Customer" refers to any natural person who has placed an order through lunevestudios.com; "Goods" refers to any physical product sold through the Site; "Site" refers to lunevestudios.com and any subdomain thereof; "Order" refers to a confirmed transaction for the purchase of Goods; "Return" refers to the physical shipment of Goods back to Lunevé Studios following notification under this policy; "Business Day" excludes Saturdays, Sundays, and public holidays observed in Sweden.

2. Scope and Applicability

This policy applies to all Orders placed through the Site by Customers acting as consumers within the meaning of Swedish and EU consumer protection law. It does not apply to purchases made through any third-party marketplace, reseller, or in-person transaction, should any such channel exist now or in the future. This policy should be read in conjunction with the Site's Terms of Service, which take precedence in the event of any inconsistency not addressed here.

3. Order Confirmation and Finality

Upon completion of checkout, the Customer will receive an order confirmation by email. This confirmation does not constitute a waiver of any provision in this policy, nor does it alter the timeframes, conditions, or procedures set out below. Once an Order has been dispatched, it cannot be cancelled by the Customer; the Customer's sole recourse at that stage is to proceed under the withdrawal procedure described in Section 5, following delivery.

4. General Return Eligibility

Not all circumstances give rise to a right of return. The Customer should refer to Section 5 for the statutory withdrawal procedure applicable to standard change-of-mind returns, and Section 9 for the separate procedure applicable to defective or non-conforming Goods. Goods excluded from either procedure are addressed in Section 11.

5. Statutory Right of Withdrawal

In accordance with the EU Consumer Rights Directive (2011/83/EU) and the Swedish Distance and Off-Premises Contracts Act, the Customer is entitled to withdraw from an Order within fourteen (14) calendar days of receipt of the Goods, without providing a reason. This right exists independently of the remainder of this policy and cannot be limited or waived by Lunevé Studios. The procedure and conditions under which this right must be exercised, and under which a refund will be issued, are addressed in the sections that follow.

6. Notification Procedure

A Customer wishing to exercise the right described in Section 5 must notify Lunevé Studios in writing via the Contact form available on the Site, within the fourteen (14) day period referenced above. The notification must include the Order number, the full name used at checkout, a description of the item(s) to be returned, and the date of receipt. Notifications lacking any of the above particulars may be delayed pending clarification, and Lunevé Studios shall not be responsible for any resulting compression of the Customer's remaining timeframe under Section 7.

7. Return Shipment Obligations

Following notification under Section 6, Lunevé Studios will provide a return address by email. The Customer must ship the Goods to that address within fourteen (14) calendar days of the date notification was given, entirely at the Customer's own cost and risk. The Customer bears sole responsibility for:

(a) selecting a shipping method that provides proof of postage and, where reasonably available, tracking, it being understood that Lunevé Studios accepts no liability for Goods lost, delayed, or damaged in transit during a Return, and that no refund shall be issued in respect of Goods that do not arrive;

(b) packaging the Goods in a manner reasonably sufficient to prevent damage in transit, any damage attributable to insufficient packaging being treated, for the purposes of Section 8, as damage caused by the Customer;

(c) bearing the entire cost of the Return shipment, which shall not be reimbursed by Lunevé Studios under any circumstance arising from a withdrawal under this Section, save as provided in Section 9.

Failure to complete a Return within the timeframe specified in this Section may, to the extent permitted by applicable law, result in the refund being refused in its entirety.

8. Condition Requirements and Refund Deductions

To qualify for a full refund, Goods must be returned unworn, unused, unwashed, free of odor or staining, unaltered, with all original tags attached, and in their original packaging, itself undamaged and fit for resale. Handling of the Goods beyond what is strictly necessary to establish their nature, characteristics, and function will be treated as diminishing their value.

Where returned Goods do not meet the foregoing condition, Lunevé Studios reserves the right to deduct from the refund an amount proportionate to the diminished value of the Goods, as reasonably determined upon inspection by Lunevé Studios in its sole discretion. In cases of substantial wear, damage, alteration, odor, staining, or absence of original tags or packaging, this deduction may constitute the entire value of the Goods, such that no refund is issued. The burden of demonstrating that Goods were returned in conforming condition rests entirely with the Customer; photographic documentation prior to shipment is strongly advised but does not bind Lunevé Studios' inspection findings.

9. Defective or Non-Conforming Goods

Where Goods are genuinely defective, were damaged prior to delivery, or do not conform to their description at the time of sale, the procedure in Sections 5 through 8 does not apply. Such matters are instead governed by the Swedish Consumer Sales Act (Konsumentköplagen). The Customer must notify Lunevé Studios via the Contact form within a reasonable time of discovering the defect, providing photographic evidence sufficient to substantiate the claim. Where a defect is confirmed by Lunevé Studios, the cost of Return shipment for that specific item will be borne by Lunevé Studios.

10. Refund Processing and Timing

Refunds are processed only upon physical receipt and inspection of the returned Goods by Lunevé Studios; no refund will be issued, in whole or in part, prior to such receipt and inspection. Where a refund is due under this policy, Lunevé Studios will initiate it to the Customer's original payment method within fourteen (14) calendar days of completing inspection. The Customer acknowledges that the time required for a processed refund to appear in the Customer's account thereafter is determined by the Customer's card issuer or payment provider and lies entirely outside the control of Lunevé Studios.

11. Excluded Goods

Any item explicitly designated as final sale, custom-made, personalized, or made to order at the time of purchase is excluded from the procedure described in Sections 5 through 8, to the extent such exclusion is permitted under applicable consumer protection law.

12. Force Majeure

Lunevé Studios shall not be liable for any delay in processing a notification, Return, or refund arising from circumstances beyond its reasonable control, including but not limited to postal or courier disruption, extreme weather, or other events of force majeure.

13. No Waiver

The failure of Lunevé Studios to enforce any provision of this policy on a given occasion shall not be construed as a waiver of that provision, or of the right to enforce it on any subsequent occasion.

14. Severability

If any provision of this policy is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Statutory Rights Preserved

Nothing in this policy affects the Customer's statutory rights under Swedish or EU law. Where any provision of this policy conflicts with a mandatory statutory provision, the statutory provision shall govern.

16. Amendments

Lunevé Studios reserves the right to amend this policy at any time without prior notice. The version of this policy published on the Site at the time an Order is placed shall govern that Order.